By Larry Klosterboer, Special to ZDNet Asia
Wednesday, December 10, 2008 11:25 AM
 If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles. Many IT departments try to implement ITIL (IT Infrastructure Library) configuration management without giving much thought to the staffing of the configuration management service. Like any IT task, configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect CMDB (Configuration Management Database) tool. What makes for the most effective configuration management team? The answer will depend somewhat on the size of the IT environment. The essential roles, however, are the same whether one expert plays three or four roles or volume dictates that one role requires two or three people. There are lots of creative ways to deploy these roles across an organization, but here are the essential roles you should consider when embarking on a configuration management service. Read more » |
